Privacy Policy

Last Updated: May 2026

1. Introduction

ScaleLab Tech Limited ("we", "our", or "us") is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (scale-lab.net) or use our services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you voluntarily provide through our contact forms or service inquiries.
• Technical Information: IP address, browser type, operating system, referring URLs, access times, and pages viewed, collected automatically when you visit our website.
• API Usage Data: Request logs, token consumption metrics, model usage statistics, and inference performance data collected through our API services for billing, monitoring, and optimization purposes.
• Client Data: Data submitted through our inference APIs is processed transiently and not stored beyond the request lifecycle unless explicitly configured by the client.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our AI infrastructure and API services
• To respond to your inquiries and fulfill your requests
• To monitor service performance, usage, and billing
• To detect and prevent fraud, abuse, and security threats
• To analyze and improve our services
• To comply with applicable laws and regulations

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.3) and at rest
• Secure server infrastructure with restricted access controls
• Regular security audits and vulnerability assessments
• API credentials stored in server-side environment variables, never hardcoded
• Inference data processed in memory and not persisted to disk

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With trusted service providers who assist in operating our services, subject to confidentiality agreements

6. Third-Party Platform Data

In the course of providing our AI-powered business solutions, we may access performance data from third-party platforms including Google Ads, Facebook Ads, and other advertising or analytics services on behalf of our clients. This data is:

• Used exclusively for generating performance reports and optimization recommendations
• Stored securely on our private infrastructure
• Never shared with, sold to, or disclosed to any external parties
• Handled in compliance with each platform's API Terms and Conditions

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. API usage logs are retained for billing and audit purposes for a maximum of 12 months.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing

Under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), you may exercise these rights by contacting us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: alex@scale-lab.net
Address: Rm 5042, 5/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

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